ra77's Privacy Policy
Your personal information is extremely valuable to us. ra77 is always committed to protecting your privacy and keeps your information secure through SSL encryption technology.
This Privacy Policy ("Policy") describes our practices regarding the collection, processing, storage, and protection of personal information of ra77 platform users. By using this website you are considered to have accepted the terms of this Policy. For any questions, you may contact us at [email protected].
What Information We Collect
During registration and use of the ra77 platform, we may collect the following types of information:
Personal Identity Information
- Full name, date of birth, and gender
- National ID or passport number (for identity verification)
- Email address and contact information
- Current residential address
Financial Information
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (where applicable)
- Transaction history and records of deposits and withdrawals
Technical Information
- IP address, device type, and operating system
- Browser type and version
- Cookie and session-related data
- Gaming activity on the platform and login duration
Purpose and Use of Information
Your information is used on the ra77 platform for the following legitimate purposes:
- Account Management: To complete registration, login, and account verification processes.
- Financial Transaction Processing: To process deposits and withdrawals, and to enforce the minimum deposit of ৳100 and withdrawal limit of ৳800.
- Identity Verification: To prevent fraud and ensure account security.
- Age Verification: To ensure that only users aged 21 or above can use the platform.
- Customer Support: To provide 24/7 live chat support in Bengali and to handle complaints.
- Promotional Communication: To inform you about bonus offers and promotional updates (you can opt out of this).
- Responsible Gaming: To monitor gaming behavior and ensure responsible play.
- Legal Obligations: To comply with applicable laws and regulations.
Information Storage and Security
The security of your information is our top priority. ra77 applies the following technical and organizational security measures:
Technical Security
- SSL Encryption: All data transfers are secured through 256-bit SSL encryption.
- Sensitive information stored in the database is kept in encrypted form.
- Regular security audits and vulnerability assessments are conducted.
- Firewall and anti-malware systems are active at all times.
Organizational Security
- Only authorized personnel can access your personal information.
- All staff are required to follow strict privacy regulations.
- Data access logs are reviewed regularly.
Data Retention
Your personal information is stored only for as long as necessary. Even after an account is closed, certain information may be retained for a limited period to meet legal obligations. Once the required period has passed, information is securely deleted or anonymized.
Sharing Information with Third Parties
ra77 never sells your personal information or transfers it to third parties without authorization. However, information may be shared in the following limited circumstances:
- Payment Processors: Only the information necessary to process transactions is shared with payment partners such as bKash, Nagad, Rocket, and Upay.
- Technology Service Providers: With trusted technology partners who assist in operating the platform, who are contractually bound to follow the same privacy standards.
- Legal Authorities: To the relevant authorities in the case of a court order or legal obligation.
- Fraud Prevention: When required to investigate fraud, money laundering, or other illegal activities.
Cookies and Tracking Technology
Cookies and similar technologies are used on the ra77 website. These technologies help improve your browsing experience and ensure the functionality of the platform.
Types of Cookies
- Essential Cookies: Required for login sessions, language preferences, and security functions. The platform cannot function properly without these cookies.
- Performance Cookies: Help improve service quality by analyzing how the platform is being used.
- Preference Cookies: Used to remember your personal preferences and settings.
It is possible to disable cookies by changing your browser settings, however this may limit some functionality of the platform.
Your Rights
As a user of ra77, you have the following rights over your own information:
Right to Access Information
You may request a copy of the information ra77 holds about you at any time. We will respond within 30 business days of receiving the request.
Right to Correct Information
If there is any incorrect information in your profile, you may request that it be corrected. Let our support team know via live chat or email.
Right to Delete Information
In certain circumstances you may request the deletion of your personal information. However, some information must be retained for a set period due to legal obligations.
Right to Object to Processing
You may object to marketing communications or non-essential data processing. We will respect your preference and action your request.
Right to Data Portability
You may request your information in a structured, commonly used format.
Protection of Minors' Information
The ra77 platform is intended only for persons aged 21 or above. We do not knowingly collect personal information from anyone under the age of 21. Age verification during registration is mandatory.
If it becomes apparent that a minor's information has been collected unknowingly, we will immediately close that account and delete the associated information.
International Data Transfer
ra77's technology infrastructure may be located in multiple countries. Even if your information is processed or stored outside Bangladesh, the protection standards described in this privacy policy will always apply.
For international data transfers, we ensure that adequate data protection measures are in place in the destination country and that the applicable legal framework is being followed.
Responsible Gaming and Data Use
ra77 places the highest importance on responsible gaming. For this purpose, information about your gaming behavior may be used:
- To identify unusual gaming patterns and provide support.
- To facilitate voluntary limit-setting and self-exclusion.
- To provide information about professional support when needed.
To learn more about responsible gaming, visit our Responsible Gaming page.
Policy Changes and Updates
ra77 may update this privacy policy from time to time. For significant changes, we will notify you by email or through a notice on the platform.
Continuing to use the platform after any changes will be taken as your acceptance of the updated policy. We therefore recommend reviewing this page regularly. The "Last Updated" date at the top of the page will always reflect the current version.
If you have any questions or concerns about any part of this policy, please contact our 24/7 support team via live chat or at [email protected].
Complaint Resolution Process
If you have a privacy-related complaint, please follow these steps:
- First, contact our support team directly — via live chat or email.
- Provide a detailed description of the complaint and state the resolution you are seeking.
- We will provide an initial response within a maximum of 7 business days of receiving the complaint.
- For complex matters, the investigation may take up to 30 business days to complete.
We always take all complaints seriously and make every effort to resolve them in a fair and transparent manner.
Contact Us
For any questions, requests, or complaints related to this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: 24/7 Support in Bengali
- Website: https://ra77.lat
Our customer service team is ready to help with any issue, seven days a week, twenty-four hours a day. You can find answers to common questions on the FAQ page.